Terms of sale.

Toevibe is a trading name of Hangzhou Yuanzu Socks Co., Ltd.（杭州原足袜业有限公司）, a company registered in the People's Republic of China under unified social credit code 91330106MA2KG40U2B. Your contract for any order is with that company.

• Registered address — Room 120, No. 28 Majiawu, Xinliangting, Xihu District, Hangzhou, Zhejiang 310013, China（浙江省杭州市西湖区新凉亭马家坞28号120室）
• Contact — hello@toevibe.com
• Where the goods are made — our partner mill in Zhuji, Zhejiang. We are the seller; the mill is our supplier, not your counterparty.

Toevibe manufactures custom products to your artwork — currently socks, knit at our partner mill in Zhuji, Zhejiang. Everything is made to order for you alone; we hold no stock of your design.

Images on this site, and any preview generated in the design studio, are concept visualisations. They show layout and intent, not a photograph of the finished item.

• Prices are per pair, for the goods. Shipping is charged separately: once your order is packed we weigh it and quote the freight to the agreed destination with import duties included, and it is added to the balance — never to the deposit. Nothing further is owed on delivery. Orders travel by express air freight as standard (7–12 days in transit), or by sea freight on runs of 100 pairs or more (15–20 days), with a tracking number issued before the balance is due.
• Prices fall by quantity. The price you see in the order builder is the price we will honour, provided the specification does not change.
• Runs over 20,000 pairs are quoted by hand rather than priced from the ladder, because freight and material planning stop being formulaic at that size.
• Some options carry a premium we quote individually rather than showing a figure we would have to revise — our exclusive grass blend is one. Where that applies, the builder says so instead of taking payment.
• Quotes given by hand are valid for 30 days unless we say otherwise, and assume the specification quoted.

Digital print runs from a single pair — there is no minimum to get something made. Quantity pricing begins at 30 pairs, and each further tier drops the per-pair price.

Jacquard knitting has its own published price ladder, from 30 pairs per design, plus a sample fee per design. It is not ordered online: we confirm the quote from your artwork before you order.

You confirm at upload: “I confirm that I own the rights to the uploaded design, or am authorized to use it, and I take full responsibility for its use. Toevibe may decline artwork that infringes third-party intellectual property.”

You keep ownership of your artwork. You grant us a license to use it only to produce your order. We will not show your finished work publicly without your permission.

We do not vet artwork for third-party rights, and we cannot. If we decline artwork before production, anything you have paid is refunded in full.

• Design work is free and unlimited. We lay your artwork out and revise it as many times as you like, at no cost.
• Nothing goes on the machines until you approve the final artwork in writing. For a website order, the deposit starts the artwork proof; written approval starts production. A hand-taken order may already have approved artwork when its deposit link is sent.
• A physical sample is available on request, off the machine in about 3 days and shipped to you — 5 pairs minimum for a sample run, quoted with your order. We photograph and film it for you as well. This is the only reliable way to judge color, and the run waits until you approve it.

• 30% deposit reserves the run and starts the artwork proof. Written approval starts production; the remaining 70%, plus shipping, is due against the tracking number, before the parcel ships.
• You pay through the order link we send you, by card (handled by Stripe) or with PayPal (PayPal Checkout, to our verified business account). We never see or store your card details or your PayPal login. Other methods — bank transfer, Western Union — can be arranged; ask and we will invoice you.
• All amounts are in US dollars— that is what we quote, charge and invoice. At checkout Stripe may show and take the equivalent in your own currency; your card statement will then show that figure, converted at Stripe's rate. The order itself is still priced in USD.
• Any bank or intermediary charges on a transfer are yours.
• We may hold shipping until the balance clears. Goods remain ours until the order is paid in full.

From artwork approval: about 3 days in production plus roughly 7–12 days in the air — about 10–15 days door to door.

These are estimates, not guarantees. Customs, carrier delays and public holidays are outside our control. If you have a hard date, tell us before you order so we can say honestly whether we can hold it.

Minor color variation inherent to production is not a defect. Yarn, dye lots and the way ink or thread sits on a knitted surface all shift color slightly, and a screen cannot show that. Approve a sample and the run is matched to the sample.

Small differences in placement or size within normal production tolerance are likewise not defects. Anything that makes the item unwearable, or visibly different from what you approved, is — see our refund policy.

We deliver duties paid (DDP) to the address you give us — the shipping charge covers freight and import duties. Please check it: we cannot refund a parcel lost because of an incorrect or incomplete address, though we will always help you trace it. If a carrier bills you for duties anyway, send us the invoice and we will reimburse it.

Risk passes to you on delivery. You are responsible for any import license or product registration your own country requires.

Custom goods carrying your artwork cannot be returned for change of mind. The deposit is refundable before production starts and not after. Faults or goods that do not match the approved artwork are remade at our cost within 14 days of delivery. The full position is in our refund policy, which forms part of these terms.

To the maximum extent permitted by law, our liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss — lost profit, lost contracts, or the cost of an event the goods were intended for.

Nothing here limits liability that cannot lawfully be limited, and nothing affects rights you have under the consumer law of your own country.

These terms and any order placed under them are governed by the laws of the People's Republic of China.

The courts of the People's Republic of China have jurisdiction over any dispute, on a non-exclusive basis — meaning either of us may also bring a claim in a court that has jurisdiction over you, which keeps a buyer from having to travel to enforce a small claim.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

We may update these terms. The version published when you place an order is the one that governs it. Questions: hello@toevibe.com, quoting your reference (it looks like TV-260805-123).