Refund policy.

Custom products carrying your artwork are made for your order alone and cannot be returned or exchanged because you changed your mind, ordered the wrong quantity, or picked the wrong size run. Please use the checks below before approving.

• Free design and unlimited revisions. We lay your artwork out and revise it as many times as you like, at no cost, before anything is produced.
• Written approval starts production. Nothing goes on the machines until you approve the final artwork.
• A physical sample, on request. Off the machine in about 3 days and shipped to you — 5 pairs minimum for a sample run, quoted with your order. We photograph and film it on the way out as well. This is the only reliable way to judge color, and we recommend it for any run where color matters.

Contact us within 14 days of delivery with photographs of the problem. If the goods have manufacturing defects, or do not match the artwork you approved, we will remake the affected pieces at our cost or agree another appropriate remedy with you — a partial refund, or a credit against a future run.

We normally do not ask you to ship faulty goods back; photographs are enough. If a return is genuinely needed, we arrange and pay for it.

Minor color variation inherent to production is not a defect. Yarn, dye lots and the way ink or thread sits on a knitted surface all shift color slightly, and a screen cannot show that. This is exactly what the sample exists to settle: approve a sample and the run is matched to the sample.

Small differences in placement or size within normal production tolerance are likewise not defects. Anything that makes the piece unwearable, or visibly different from what you approved, is.

• A 30% deposit reserves the run and starts the artwork proof. Written approval starts production for website orders; a hand-taken order may already have approved artwork. The balance, plus shipping, is due against the tracking number, before the parcel ships.
• Before production starts — cancel and we refund the deposit in full, less any design or sample work already done and agreed with you.
• Once production has started — the deposit is not refundable, as the materials are committed and the goods carry your artwork.

From artwork approval: 3 days in production plus 7–12 days in the air — about 10–15 days door to door by air. Sea freight is available on runs of 100 pairs or more and takes 15–20 days in transit.

From the day you pay the deposit: typically 15–25 days, because the artwork proof and your approval come first. The sequence is: deposit → proof within 48 hours → your approval (however long you need) → optional physical sample, 3 days plus shipping → your approval → production 3 days → air freight 7–12 days. Approving quickly is what moves the date.

These are estimates, not guarantees: customs, carrier delays and public holidays are outside our control.

If we are materially late for a reason within our control, tell us what the deadline was and we will agree a remedy — expedited freight at our cost, a partial refund, or cancellation with a full refund if the goods have not yet been produced. If you have a hard date, tell us before you order so we can say honestly whether we can hold it.

Orders ship DDP from our mill in Zhuji, Zhejiang, with a tracking number sent to you before the balance is due. Express air freight is the default (7–12 days); sea freight is available on runs of 100 pairs or more (15–20 days) if you would rather trade time for cost. Shipping is not inside the per-pair price: once your run is packed we weigh it and quote the freight, and it is added to the balance. That shipping charge is DDP — it covers freight and import duties, so nothing further is owed on delivery. If a carrier bills you anyway, send us the invoice and we will reimburse it.

Delivery is to the address you give us. We cannot refund a parcel lost because of an incorrect or incomplete address, though we will always help you trace it.

You confirm at upload that you own the rights to the design or are authorised to use it. We may decline artwork that infringes someone else's intellectual property — if we decline before production, you get a full refund of anything paid.

Email hello@toevibe.com or message us on WhatsApp with your order reference (it looks like TV-260805-123) and photographs. We aim to reply within one business day. Refunds go back to the original payment method, normally within 5–10 business days of being agreed.

This policy forms part of our terms of sale and is governed by the laws of the People's Republic of China, where Hangzhou Yuanzu Socks Co., Ltd.（杭州原足袜业有限公司）is registered. The courts of the People's Republic of China have jurisdiction over any dispute, on a non-exclusive basis — you may also bring a claim in a court that has jurisdiction over you.

Nothing here affects rights you have under the consumer law of your own country. Where this page and the terms of sale differ, the terms of sale govern.